I agree it’s plain corporate greed. Companies will fork money for backup servers for internal operations, not full fledge customer support as that costs a ton more money to back up customer data effectively and maintain that backup in the long term. This was the first server outage in years, for a company to pay and build for an effective backup for a once in 6-7 years outcome is not ideal. They should, but it’s not ideal.
I’ve been affected by incidents like this plenty times in the past, including with RH during the gamestop debacle where I lost over $40K. I chose to learn from my mistakes and the money lost back then to not over expose myself. Is it the ideal solution? No. But I’m using a free broker that serves millions of accounts so I’m not gonna expect world class service. Being a company, they’ll look out for their own asses first over customers. Anyone who thinks otherwise is naive. I’d love for companies and governance to change, but for EVERYONE, money and balancing your own books comes first.