Lumber Liquidators was an inside job!
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Css Industries

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While I am not denying it happened, but the burden of proof is on you. Do you have any? They will claim their system works correctly and you placed a $19000 order. I would look at the UI immediately, make sure you download the html, JS&CSS files relevant to the functionality. Try to find what could explain the bug/latency issue. Since you raised a ticket they may be fixing this function. If they try to cover up their failure you can then use a lawyer to point out they made changes to fix the bug afterwards covering up their functionality. With proof of the shoddy version/fixed version and your immediately raised ticket you may have a chance. My two cents is though that your computer/connection may be the one causing the issue. A company like this tends to test their software extremely well.
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